Let’s get to know the basics of chatbots. A chatbot is a messaging API that is meant to imitate human-like conversations with users. When a user asks a set of questions or queries, the chatbot replies to them based on the AI program.Ideally, conversations with chatbots should be as same as conversations one has with an actual person.

Most chatbots are like standalone messengers, while social chatbots are integrated with platforms such as Facebook Messenger.