According to Twitter, 50%+ users expect a response to their customer service queries in less than an hour.I know this sounds exaggerating, but there’s no denying that users want to have quick solutions from their brands.

This sort of immediacy to be there for your customers is next to impossible, and with the help of the bots, it will be easy. Manual email follow-ups are time-consuming which might take a day or two (if there are many).And due to this late follow-up, your customer might take the exit, and you will lose a crucial client.Chatbots are a potential lifesaver in these situations where they will always be there for your clients.

Bots Greater than People?

Well, according to the stud, the answer is astonishing.

A 2017 report by Ubisend states that around 69% of people “wouldn’t mind” having a conversation with a chatbot as long as they meet their needs in a faster way.

And from Hubspot report, around 40% of consumers “don’t care” whether if it’s a human or a bot, granted they’re getting the help they seek.

So this means that people are satisfied with the service from bots, and some of them prefer humans. The second one stands correct in some cases, though. 

Customers would work with a bot preferably than have a long, tedious conversation on a phone call or a having to follow-up a huge email chain and reply to it back-and-forth.

Many bots are straightforward, and customers need precisely that. By this, it helps them figure out what they need without wasting their potential time.